After remaining out of service for two days, ATM, card and other digital transaction services of around 30 banks under the Q-Cash network have been restored following intervention by Bangladesh Bank. IT Consultants PLC (ITC), the operator of the network, and the concerned banks confirmed the restoration on Tuesday night.

In a notice posted on Q-Cash’s official social media platform, the operator said all services under the network were now functioning normally, allowing customers to resume transactions as usual.

Bank Asia also informed its customers through a text message late Tuesday night that its ATM, card, POS, NPSB, e-commerce and QR services had been fully restored.

The services were disrupted after 9pm on Sunday (October 4) due to system migration of the Q-Cash network. As a result, card transactions, ATM and POS services and other digital banking facilities of around 30 banks were temporarily suspended.

Initially, customers had been informed by the banks that the services might be restored after noon on October 10, causing considerable inconvenience.

Amid the disruption, Bangladesh Bank and the commercial banks stepped up efforts to restore the services quickly. As part of the initiative, the managing director of Q-Cash was summoned to Bangladesh Bank on Tuesday.

In a notice issued at 9pm Tuesday, signed by Bangladesh Bank Director and Assistant Spokesperson Saida Khanam, the central bank said transaction services at several banks had been disrupted since Sunday night due to maintenance work on the Q-Cash network operated by IT Consultants PLC.

The central bank said necessary measures had been taken to ensure uninterrupted transactions and protect customers’ interests. It also directed that card-based services be restored promptly through close monitoring of Q-Cash operations.

Within hours of the Bangladesh Bank directive, all Q-Cash services, including ATM and card-based transactions, were fully restored at the banks under the network.